Smart-key systems do not all behave the same way
Many vehicles are designed to reduce the chance of locking a recognized fob inside, but real lockouts still happen. A fob battery may be weak, the fob may be in the trunk, the vehicle battery may be low, or the system may not detect the key where it is sitting. The useful starting point is the exact vehicle and what happened immediately before it locked.
What to check before calling
If it is safe, confirm that you do not have a second key, phone-based digital key, or manufacturer app that can unlock the vehicle. Do not spend time repeatedly pulling handles or forcing trim if the vehicle is clearly locked.
When you call, tell us whether the fob is visible, whether it is in the cabin or trunk, and whether the vehicle is push-button start. If the car battery appears completely dead, mention that too because it can affect electronic locking behavior.
Keep the situation simple
You do not need to troubleshoot the electronics. We primarily need your location, vehicle information, and where the key or fob is. We can then confirm current lockout-service availability for West Palm Beach or the surrounding areas shown on our service area page.
Other types of lockout
If this is a traditional key left in the passenger area, see keys locked in car. If the key or fob is specifically in the cargo area, see car trunk lockout.